C.V.

Personal Information

    Peiskrokveien 1
    1482 Nittedal
    Norway

    Phone: +47 670 78 989
    Cell: +47 913 68 381

    E-mail: [email protected]

Personal Strengths

    Analysis Skills
    Team Synergy
    Commitment
    Creativity
    Customer Service
    Written communication
    Communication to technical and business groups
    Results focused
    Calmness under pressure
    Integrity
    Practical application of ideas
    Desire to learn new skills
    Ability to train and mentor
    Empathy

Functional summary

    Trygg og Sikker

    Pack-house Assistant (current employment)

    Locate and pack orders for safety equipment
    Enter orders
    Maintain general pack-house area

    Inland Revenue Department

    Developer / Administrator

    Siebel eCase, case management
    Pre-acquisition advice to project re mainframe systems case management capacity
    Undertook training for administration and development of Siebel product
    Advice to external tester on mainframe testing to test integration points with Siebel and mainframe
    Advice to designers and external developers on legacy (mainframe) systems functionality and potential risk areas.

    Tester / Systems Business Analyst

    Mainframe case management system.
    Maintenance and project testing
    Project managed case management case ID lengthening project.
    Help-desk queries and training for internal users
    Unix System for tax agents to electronically file tax returns
    Liaison with external software developers
    Setting up and running external software developer test cases annually
    Simple system admin tasks
    Help-desk queries and training for external users (software developers and tax agents) and internal users (agent account mangers
    and processing staff)

    Team Leader

    Services team while undergoing major transition from localised calls to call center including management of call center calls for
    country being routed to my team instead.
    Debt team during restructure in which a third of the team was made redundant.
    Investigator team of hard to manage people
    Investigator team of new graduates.

    Investigator

    Legal interpretation
    Decisions on what to investigate, which area of accounts to concentrate on, what questions to ask and application of the law
    Work in the field at business locations around the region
    Argue case law in formal written formats to support decisions made on tax positions
    Consider penalty application including rate and type.

    Services Officer

    Training a team of new services staff
    Tax Technical / Financial Decisions
    Processing of range of tax types and duties
    Legal interpretation
    Answering tax questions face to face, over phone or written
    Making referrals to Investigations staff
    problem resolution including inter-departmental at an officer to officer level
    Positions were in Wanganui, Porirua and Wellington district offices and in National Office.

    Trainee Nurse

    Trainee General Nurse, Hospital Based Training. Wanganui Base Hospital, NZ Wanganui

Education

    Fielding Agricultural High School
    Wanganui High School (School Certificate, University Entrance)

References

    Stuart Fitzpatrick BSM Manger IRD NZ
    Sharron McSweeney ASD Group Manager, IRD NZ

Volunteer experience

    Teacher for a women’s group:
    Parenting and couples skills
    Craft
    Cooking

    Teacher for various age groups, children and adults:
    Scriptural studies

    Teacher for Volunteers:
    A 12 week course – principles of teaching

    Maths Tutor for 15 year old
    Private tuition for a neighbor in mathematics, her marks improved from around 30-40% to passing with 50-60% in tests.

Languages

    English native speaker. Trained by IRD to train other employees in business writing (styles and grammar)
    Norwegian learning norwegian. Currently taking courses with Folkeuniversitetet.
    Know a range of greetings in various languages

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