Personal Information
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Peiskrokveien 1
1482 Nittedal
Norway
Phone: +47 670 78 989
Cell: +47 913 68 381
E-mail: [email protected]
Personal Strengths
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Analysis Skills
Team Synergy
Commitment
Creativity
Customer Service
Written communication
Communication to technical and business groups
Results focused
Calmness under pressure
Integrity
Practical application of ideas
Desire to learn new skills
Ability to train and mentor
Empathy
Functional summary
Trygg og Sikker
Pack-house Assistant (current employment)
Locate and pack orders for safety equipment
Enter orders
Maintain general pack-house area
Inland Revenue Department
Developer / Administrator
Siebel eCase, case management
Pre-acquisition advice to project re mainframe systems case management capacity
Undertook training for administration and development of Siebel product
Advice to external tester on mainframe testing to test integration points with Siebel and mainframe
Advice to designers and external developers on legacy (mainframe) systems functionality and potential risk areas.
Tester / Systems Business Analyst
Mainframe case management system.
Maintenance and project testing
Project managed case management case ID lengthening project.
Help-desk queries and training for internal users
Unix System for tax agents to electronically file tax returns
Liaison with external software developers
Setting up and running external software developer test cases annually
Simple system admin tasks
Help-desk queries and training for external users (software developers and tax agents) and internal users (agent account mangers
and processing staff)
Team Leader
Services team while undergoing major transition from localised calls to call center including management of call center calls for
country being routed to my team instead.
Debt team during restructure in which a third of the team was made redundant.
Investigator team of hard to manage people
Investigator team of new graduates.
Investigator
Legal interpretation
Decisions on what to investigate, which area of accounts to concentrate on, what questions to ask and application of the law
Work in the field at business locations around the region
Argue case law in formal written formats to support decisions made on tax positions
Consider penalty application including rate and type.
Services Officer
Training a team of new services staff
Tax Technical / Financial Decisions
Processing of range of tax types and duties
Legal interpretation
Answering tax questions face to face, over phone or written
Making referrals to Investigations staff
problem resolution including inter-departmental at an officer to officer level
Positions were in Wanganui, Porirua and Wellington district offices and in National Office.
Trainee Nurse
Trainee General Nurse, Hospital Based Training. Wanganui Base Hospital, NZ Wanganui
Education
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Fielding Agricultural High School
Wanganui High School (School Certificate, University Entrance)
References
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Stuart Fitzpatrick BSM Manger IRD NZ
Sharron McSweeney ASD Group Manager, IRD NZ
Volunteer experience
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Teacher for a women’s group:
Parenting and couples skills
Craft
Cooking
Teacher for various age groups, children and adults:
Scriptural studies
Teacher for Volunteers:
A 12 week course – principles of teaching
Maths Tutor for 15 year old
Private tuition for a neighbor in mathematics, her marks improved from around 30-40% to passing with 50-60% in tests.
Languages
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English native speaker. Trained by IRD to train other employees in business writing (styles and grammar)
Norwegian learning norwegian. Currently taking courses with Folkeuniversitetet.
Know a range of greetings in various languages