{"id":31,"date":"2002-09-20T02:02:14","date_gmt":"2002-09-20T00:02:14","guid":{"rendered":"https:\/\/weblog.bergersen.net\/jarle2\/?p=31"},"modified":"2020-02-10T04:58:05","modified_gmt":"2020-02-10T03:58:05","slug":"s%c3%b8rvis-og-sant","status":"publish","type":"post","link":"https:\/\/weblog.bergersen.net\/jarle\/2002\/09\/20\/s%c3%b8rvis-og-sant\/","title":{"rendered":"S\u00f8rvis og s\u00e5nt"},"content":{"rendered":"

Jeg m\u00e5 innr\u00f8mme at jeg etterhvert har blitt vant med d\u00e5rlig service, b\u00e5de i Norge og i utlandet. I en s\u00e5nn grad at jeg blir overrasket n\u00e5r noen faktisk gj\u00f8r jobben sin.<\/p>\n

Du tror kanskje at det bare er i Norge folk gir blaffen i deg som kunde? Not so. F.eks. er Wired (vel, deres «kundeservice»- og «distribusjons»avdeling) utrolig flinke til \u00e5 rote bort alle mine henvendelser de gangene de faktisk klarer \u00e5 rote bort mitt elskede magasin et sted p\u00e5 veien mellom et europeisk land (tror det er Sverige n\u00e5) og min adresse langt oppi Hakadalen. Sist gang det skjedde er heldivis N\u00d8YAKTIG et \u00e5r siden, men den gangen resulterte oppf\u00f8lgingen (og mitt desperate \u00f8nske om \u00e5 holde bladsamligen komplett) til et tyvetalls e-mailer og at det tok 7 – SYV – m\u00e5neder fra bladet var utgitt til det befant seg i min stue. Og oppf\u00f8lgingen denne gangen har skremmede likheter med det som skjedde i forbindelse med forsvinningen av forrige \u00e5rets magasin.<\/p>\n

S\u00e5 jeg fors\u00f8ker igjen, jeg sender dem en vennlig e-mail – men samtidig en e-mail som forklarer hva som skjedde forrige gang magasinet ble borte. Jeg ber i e-mailen om at de sender meg magasinet airmail istedenfor surface. Slik at jeg kan f\u00e5 det om en ukes tid, muligens til og med i samme m\u00e5ned som det er utgitt, istedenfor \u00e5 m\u00e5tte vente i 6 uker til det kommer seg hit.<\/p>\n

Her er e-mailen jeg sendte:<\/p>\n

I never recived the september issue of Wired. The october issue just arrived. This is the 2nd year this happens. Last time I didn’t receive the magazine until april the following year (7 months after I was supposed to get it – and 20 some e-mails to the customer center). I really think I should be eligible for a AIR-MAIL sending of the missing september issue this time around. If nothing else, please make sure I don’t have to wait for 7 months before I get the magazine.<\/p>\n

After all, I am subscribing for me to be able to have EASY access to the magazine. With frequent misses of the magazine being mailed to me, it can’t be said to be that.<\/p>\n

Hope to hear from you soon about making sure I receive the September issue (2002).<\/p><\/blockquote>\n

Dette er svaret jeg fikk tilbake:<\/p>\n

We are correcting our records and extending your subscription to compensate for the inconvenience you experienced. Please allow six to eight weeks for this change to appear on your address label.<\/p><\/blockquote>\n

Jeg f\u00e5r nesten lyst til \u00e5 sp\u00f8rre om de har l\u00e6rt seg \u00e5 lese, eller om de faktisk svarer p\u00e5 min henvendelse og ikke den forrige de fikk. Jeg bryr meg null om \u00e5 f\u00e5 utvidet abonnementet mitt. Jeg vil ha magasinet som jeg har g\u00e5tt \u00e5 ventet p\u00e5, og som har v\u00e6rt ute i butikkene i en m\u00e5ned og er BORTE fra hyllene n\u00e5. Ganske utrolig hvordan kundeservice avdelingene kan rote – og hvordan \u00e5rets problemer ligner p\u00e5 fjor\u00e5rets. Deja vu.<\/p>\n

I s\u00e5 m\u00e5te ble jeg n\u00e6rmest overrasket n\u00e5r jeg i forrige uke ringte Simens i forbindelse med et problem p\u00e5 et av mine nye leket\u00f8y, en Fujitsu Siemens Loox 600<\/a>. Fujitsu Siemens har v\u00e6rt s\u00e5 uheldige at de har distribuert enkelte disse Pocket PC pda’ene feilkonfigurert, noe som f\u00f8rer til at de flimrer noe helt forferdelig. Fikset en vistnok enkel nok, problemet er at hvis man skal gj\u00f8re det selv – m\u00e5 man bryte et segl og dermed miste garantien p\u00e5 PDAen.<\/p>\n

Etter \u00e5 ha ventet i 20 minutter p\u00e5 \u00e5 komme igjennom til support (greit nok, jeg satt uansett bare i bilen p\u00e5 vei mellom Torp og Oslo), kom jeg faktisk frem til noen hos Fujisu-Siemens som kunne ta imot henvendelse, og som i tillegg s\u00f8rget for \u00e5 sette meg videre til riktig person. Denne personen noterte ned opplysningene mine, og sende meg s\u00e5 en e-mail med informasjon om hvor jeg skulle sende PDAen. Etter det har jeg v\u00e6rt altfor opptatt til \u00e5 f\u00e5 sendt den avg\u00e5rde.<\/p>\n

S\u00e5 tirsdag denne uken ringer en av gutta p\u00e5 avdelingen hos Siemens som har support p\u00e5 PDAen og f\u00f8lger opp, og jeg ender opp med \u00e5 levere den direkte til supportavdelingen i Oslo. Og en time senere ringer han (han f\u00f8lger opp igjen!) og sier at jeg kan hente den. Da hadde han i tillegg sjekket for en annen feil som jeg trodde den hadde. (Belysningen p\u00e5 displayet er ikke gjevn, men kun fra en side. Dette er samme type belysning som de f\u00f8rste iPaq’ene hadde – men p\u00e5 Loox’en blir den mer ugjevn enn p\u00e5 iPaq’en viser det seg). 1-0 til Simens.<\/p>\n

OBS: Fujitsu-Siemens laptop support gj\u00f8res ikke av Siemens, og er langtifra i samme liga som Siemens supportavdelingen for PDAer.<\/p>\n","protected":false},"excerpt":{"rendered":"

Jeg m\u00e5 innr\u00f8mme at jeg etterhvert har blitt vant med d\u00e5rlig service, b\u00e5de i Norge og i utlandet. I en s\u00e5nn grad at jeg blir overrasket n\u00e5r noen faktisk gj\u00f8r jobben sin. Du tror kanskje at det bare er i Norge folk gir blaffen i deg som kunde? Not so. F.eks. er Wired (vel, deres […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6],"tags":[],"class_list":["post-31","post","type-post","status-publish","format-standard","hentry","category-srvis"],"yoast_head":"\nS\u00f8rvis og s\u00e5nt - 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