{"id":803,"date":"2012-10-09T16:23:56","date_gmt":"2012-10-09T14:23:56","guid":{"rendered":"https:\/\/weblog.bergersen.net\/jarle\/?p=803"},"modified":"2012-10-09T16:32:13","modified_gmt":"2012-10-09T14:32:13","slug":"darlig-kundeservice-hos-dnb-og-superspar","status":"publish","type":"post","link":"https:\/\/weblog.bergersen.net\/jarle\/2012\/10\/09\/darlig-kundeservice-hos-dnb-og-superspar\/","title":{"rendered":"D\u00e5rlig kundeservice hos DnB og Superspar"},"content":{"rendered":"

\"DnB\"<\/p>\n

Jeg har hatt et livslangt forhold til DnB. Siden jeg var liten har foreldrene mine spart for meg i Sparebanken. Det var ogs\u00e5 der jeg fikk min egen f\u00f8rste konto, min f\u00f8rste bankbok, f\u00f8rste sjekkhefte, f\u00f8rste bankkort, f\u00f8rste kredittkort, f\u00f8rste bill\u00e5n og mitt f\u00f8rste husl\u00e5n.<\/p>\n

Jeg har spart, og l\u00e5nt hos DnB (med historikk tilbake til Sparebanken).\u00a0Jeg har v\u00e6rt en lojal kunde, eller kanskje heller en dum sau, i nesten 30 \u00e5r.<\/p>\n

De aller fleste nordmenn bytter ikke bank ofte, ei heller jeg. Men vi burde bytte og vi burde velge fritt blant tjenestene hos de forskjellige bankene. Bankene bryr seg mindre og mindre om oss som enkeltkunder, og skal vi f\u00e5 bedre tjenester og bedre vilk\u00e5r er vi n\u00f8dt til \u00e5 bytte bank ofte og illojalt.<\/p>\n

Det som fikk meg til \u00e5 g\u00e5 ut \u00e5 shoppe er noe s\u00e5 spesielt som et «godt tilbud» fra DnB.<\/p>\n

\"DnB<\/p>\n

«Superspar» hos DnB h\u00f8res jo forlokkende ut. DnB tilbyr 3,2% fra f\u00f8rste krone<\/strong>\u00a0med Superspar hvis du sparer et fast bel\u00f8p i m\u00e5neden. Dette slo jeg til p\u00e5 da det virket som et godt tilbud. Spesielt ettersom DnB tilbyr rundt 2,85% rente p\u00e5 deres vanlige sparekonto. I tillegg s\u00e5 overf\u00f8rte jeg bel\u00f8p n\u00e5r jeg s\u00e5 at jeg hadde penger jeg kunne spare. Dette fungerte helt opp til og med denne uken.<\/p>\n

N\u00e5 har DnB av en eller annen grunn bestemt seg for \u00e5 sperre for muligheten til \u00e5 overf\u00f8re enkeltbel\u00f8p n\u00e5r du selv vil i tillegg til den faste sparingen. Dette er ogs\u00e5 lagt til i markedsf\u00f8ringen av spareproduktet, noe jeg aldri s\u00e5 noe til n\u00e5r jeg valgte \u00e5 g\u00e5 over til superspar konto ved lansering av spareproduktet.<\/p>\n

Akkurat hva som gj\u00f8r at DnB f\u00f8ler at dette er tvingende n\u00f8dvendig kan man jo lure p\u00e5. Kanskje er det fordi de har s\u00e5 utrolig god rente? Nei<\/strong>, fordi konkurrenter i markedet kan tilby 3,5% rente –\u00a0<\/strong>fra f\u00f8rste krone p\u00e5 kontoen, med sparing n\u00e5r du vil og uttak n\u00e5r du vil. Se f.eks. Norwegian Bank<\/a>\u00a0– <\/strong>som jeg fant frem via Kort og Kontant sin oversikt over sparekontoer<\/a>.\u00a0<\/strong>Som du vil se er Norwegian Bank ikke alene om \u00e5 kunne tilby renter godt over det DnB har s\u00e5 rigide vilk\u00e5r for.<\/p>\n

Det som gj\u00f8r dette til d\u00e5rlig kundeservice er at man kan endre sparebel\u00f8pet sitt n\u00e5r som helst hos DnB. Det er med andre ord mulig \u00e5 velge hvilket sparebel\u00f8p du \u00f8nsker hver m\u00e5ned, men du m\u00e5 gj\u00f8re endringer for 1 overf\u00f8ring per m\u00e5ned, og du f\u00e5r ikke lov til \u00e5 sette inn enkeltbel\u00f8p. Det er med andre ord ikke noe i veien for \u00e5 bruke kontoen slik jeg \u00f8nsker, det er bare veldig<\/strong> vanskelig.<\/p>\n

Det som gj\u00f8r det til virkelig d\u00e5rlig kundeservice <\/strong>er m\u00e5ten jeg blir m\u00f8tt p\u00e5 n\u00e5r jeg tar dette opp med DnB.<\/p>\n

F\u00f8rst i chat med dem blir jeg fortalt at jeg skal bli kontaktet av min kundekontakt hos DnB. Og n\u00e5r hun tar kontakt har hun f\u00f8lgende \u00e5 si:<\/p>\n

Jeg har f\u00e5tt melding om \u00e5 kontakte deg ang\u00e5ende overnevnte produkt som du allerede har her hos oss.<\/p>\n

I flg. Henvendelsen jeg har f\u00e5tt fra v\u00e5r Kundesenter, krever du \u00e5 f\u00e5 en konto med samme rente som superspar, hvor du kan overf\u00f8re som du selv \u00f8nsker.<\/p>\n

Superspar er en konto som har til form\u00e5l \u00e5 fremme regelmessig sparing og som har div. forutstninger; viser til produktavtalen du fikk da du \u00e5pnet kontoen.<\/p>\n

Du vil ogs\u00e5 p.t. f\u00e5 samme rente p\u00e5 en Leve Sparekonto, forutsatt at saldo er over kr 500.000,-.<\/p>\n

Fint om du kan ringe meg, slik at kan forklare deg ovennevnte!<\/p>\n

Ha en fortsatt fin dag!<\/p><\/blockquote>\n

 <\/p>\n

Hun vil alts\u00e5 at jeg skal ringe for \u00e5 bli forklart det hun nettopp har skrevet i eposten til meg? Og det er at slik er vilk\u00e5rene, og dermed basta?<\/p>\n

Jeg er sikkert litt s\u00e6r, men jeg klarer ikke helt \u00e5 tolke dette p\u00e5 noen annen m\u00e5te enn at jeg b\u00f8r finne meg en ny bank. Og det er jeg i gang med n\u00e5.<\/p>\n

For \u00f8yeblikket ser det ut som om det blir Skandiabanken<\/a> som f\u00e5r jobben som dagligbank, og Bank Norwegian<\/a> som sparebank.<\/p>\n

 <\/p>\n

Jeg kan bare takke min gamle kundebehandler hos DnB for \u00e5 ha s\u00f8rget for at jeg n\u00e5 er blitt en mindre lojal og mer oppdatert bankkunde. Det vil gi meg flere tusenlapper i \u00e5ret ekstra som f\u00f8lge av bedre renter og lavere gebyrer.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hvordan Superspar fra DnB sammen med d\u00e5rlig kundeservice fikk meg til \u00e5 velge \u00e5 finne meg en annen bank samtidig som jeg tjener flere tusenlapper mer i \u00e5ret.<\/p>\n","protected":false},"author":3,"featured_media":805,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[32],"tags":[],"class_list":["post-803","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-frustrasjoner"],"yoast_head":"\nD\u00e5rlig kundeservice hos DnB og Superspar - 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