{"id":975,"date":"2014-05-23T11:33:00","date_gmt":"2014-05-23T09:33:00","guid":{"rendered":"https:\/\/weblog.bergersen.net\/jarle\/?p=975"},"modified":"2014-05-23T12:00:07","modified_gmt":"2014-05-23T10:00:07","slug":"useriose-gule-sider","status":"publish","type":"post","link":"https:\/\/weblog.bergersen.net\/jarle\/2014\/05\/23\/useriose-gule-sider\/","title":{"rendered":"Useri\u00f8se Gule Sider"},"content":{"rendered":"

Her om dagen mottok jeg en faktura fra Gule Sider til webutviklingsfirmaet mitt Senson AS<\/a>. Hvilket var rart, for jeg har ikke snakket med noen hos Gule Sider, og iallefall ikke bestilt en oppf\u00f8ring hos dem. De som har fulgt bloggen min og lest mine innlegg om kataloger forst\u00e5r sikkert hvorfor.<\/p>\n

P\u00e5 et innfall sjekker jeg ogs\u00e5 hva Gule Sider viser p\u00e5 firmaet mitt, og det viser seg at oppf\u00f8ringen (standard, gratisoppf\u00f8ring) n\u00e5 plutselig har f\u00e5tt feil telefonnummer.<\/p>\n

Jeg tar kontakt med salgssjefen hos Gule Sider og snakker med henne p\u00e5 mobil (etter \u00e5 m\u00e5ttet st\u00e5 en lengre tid i telefonk\u00f8 og bruke penger p\u00e5 \u00e5 ringe dem p\u00e5 deres 815-nummer). Salgssjefen stiller seg utforst\u00e5ende til at de skal ha sendt ut en feilaktig faktura, men lover \u00e5 se p\u00e5 saken.<\/p>\n

Etter samtalen sender jeg salgssjefen beskjed om at oppf\u00f8ringen til Senson AS n\u00e5 har feil telefonnummer og annen informasjon jeg klarer \u00e5 spore opp rundt saken, blant annet finner jeg at det finnes et firma som har «Senson» som en del av sitt firmanavn og som har en kontaktperson som passer med det Gule Sider har skrevet p\u00e5 fakturaen de har sendt til Senson AS (med Senson sitt organisasjonsnummer og adresse).<\/p>\n

Jeg f\u00e5r ikke noe svar og purrer opp dagen etterp\u00e5. Da f\u00e5r jeg beskjed om at hun skal se p\u00e5 saken. F\u00f8rst 2 dager etter at jeg har gitt beskjed h\u00f8rer jeg tilbake, og f\u00e5r en kort epost om at «det var en feil hos de som registrerte» og at jeg skal motta en kreditnota. Salgssjefen gj\u00f8r tilsynelatende ingenting med at oppf\u00f8ringen p\u00e5 Gule Sider har blitt endret til galt nummer.<\/p>\n

Jeg m\u00e5 igjen p\u00e5peke at de har endret oppf\u00f8ringen til Senson AS og at det n\u00e5 st\u00e5r feil telefonnummer p\u00e5 oppf\u00f8ringen, og f\u00f8rst etter 3 dager blir oppf\u00f8ringen endret tilbake til den opprinnelige versjonen. Sannsynligvis har oppf\u00f8ringen v\u00e6rt gal siden de registrerte ordren den 16. mai.<\/p>\n

I dag ble jeg oppringt av noen hos kundeservice som ville sjekke at de n\u00e5 hadde riktig telefonnummer (det som var der i utgangspunktet), ingen beklagelse og en holding som n\u00e6rmest forlate meg at «Jah, n\u00e5 har vi alts\u00e5 fikset dette» og at jeg burde takke og bukke for at de har ryddet opp i eget rot.<\/p>\n

Gule Sider har alts\u00e5 mottatt en ordre og registrert den inn p\u00e5 feil firma og ikke sjekket firmaets organisasjonsnummer eller hvem som er daglig leder eller sitter i styret (da hadde de ikke opprettet ordren p\u00e5 feil firma), de har i tillegg endret oppf\u00f8ringen til et firma som ikke har v\u00e6rt i kontakt med dem og endret firmaets informasjon i sin katalog.<\/p>\n

Noe \u00f8nske om \u00e5 rydde opp i ekstraarbeidet de har skapt for meg finnes ikke i organisasjonen.<\/p>\n","protected":false},"excerpt":{"rendered":"

Du trenger ikke engang v\u00e6re kunde (eller snakke med) Gule Sider for at de skal sende deg faktura og endre oppf\u00f8ringen til firmaet ditt.<\/p>\n","protected":false},"author":3,"featured_media":976,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[15,16],"tags":[],"class_list":["post-975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nettkataloger","category-telefonselgere"],"yoast_head":"\nUseri\u00f8se Gule Sider - 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