Dave Winer writes about his first real eureka experience with usability, its a blast from the past – one that will be as true tomorrow as it was yesterday.
I remember, as if it were yesterday, my first experience with a user. I had been developing a software product for three years, all the while thinking it was easy to use. A friend who had been listening to me gush about how great it was asked if he could try it. Hesitantly I said yes. I launched the program and we switched seats. I tried to say nothing as he wondered what to do. The software didn’t have anything to say. “What should I do?” he asked. I thought to myself “I have some work to do.”
Remember, to make good software you have to make good usability! :-)