Follow up: Why RTFM Won’t Work: Documentation As Narrative
John picked up on my note, and took the time to return with his thoughs about documentation (On Documentation). It is interesting to read the views of someone coming from the tech support part of a software house such as Macromedia – and the ways that their tasks have changed as they move more towards offering products that are made to create new applications/products, and less and less just “clean” applications like word processors. (Not that they ever did make word processors, but you hopefully understand where I am going). […]
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